Terms & Conditions

Welcome to Big Eye Mart Sdn. Bhd. web site online store. Terms and conditions stated below applies to all visitors and users of Big Eye Mart. You're bound by these terms and conditions as long as you're on www.bigeyemart.com.

Due to the availability of our seafood, prices of seafood fluctuate according to supply of the daily catch and season. Big Eye Mart reserves the right to change any of the fish prices without any prior notice. However, we will always honour the price at the point of sale.

The weight of the fish we sell on Big Eye Mart is “as it” fish weight (gross weight). The weight of the fish delivered to you will be roughly 15 to 20% less than the gross weight. (Weight of removed scales & guts is deducted). However, we will match every purchase to the closest “Gross Weight” at best effort basis.
“As it” fish weight is the weight of the fish before cleaning process. Most of our seafood are “cleaned, scaled, gutted and cut to preference” then vacuum packed and flash frozen to maintain freshness.

All of the products sold on Big Eye Mart are subjected to availability. A full refund will be made in the event of product unavailability or we will get in touch with you personally to address how we can amend the order according to your personal preference.

Big Eye Mart reserves the right to deliver only to the shipping address. In the event of delivery failure due to customer’s unavailability, 2nd attempt delivery might be made on the next day, depending on our driver’s availability. Failure to receive the delivery on 2nd attempt, Big Eye Mart reserve the right not to refund the money, and goods shall not be retrieved.

The content of terms and conditions may be changed, moved or deleted at any time. Please note that Big Eye Mart has the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Big Eye Mart will take immediate actions against the offender(s).

Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Big Eye Mart.

Comments and Feedbacks
All comments and feedbacks to www.bigeyemart.com will be remained Big Eye Mart's property.

User shall agree that there will be no comment(s) submitted to the www.bigeyemart.com will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

User shall agree that Big Eye Mart may send newsletter regarding the latest news/products/promotions etc through email to the user.

The user shall agree to defend, indemnify and hold Big Eye Mart harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Link to other sites
Any access link to third party sites is at your own risk. www.bigeyemart.com will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information
From time to time, there may be information on www.bigeyemart.com that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfied with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.

This agreement is effective unless and until either by the customer or www.bigeyemart.com. Customer may terminate this agreement at any time. However, www.bigeyemart.com may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.